Skip to main content

Save or Share this Report

For CMO Professionals

How Social Media Is Changing Brand Building

May 7, 2012

Primary author headshot


  • By Tracy Stokes
  • with David M. Cooperstein,
  • Cory Munchbach,
  • Matthew Dernoga

Why Read This Report

Social media has fundamentally changed how consumers interact with each other and with brands. As a result, marketers tell us that they now consider this new channel to be a critical component of brand building. And while many marketing leaders are asked, "What is your social strategy?" the real question is, "How does social media change the brand strategy?" In this report, Forrester identifies three ways in which social media can help marketers' brand building efforts by: 1) building a relationship to become more trusted; 2) differentiating through an emotional connection to become more remarkable and unmistakable; and 3) nurturing loyal fans to become more essential.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Social Engagement Is Necessary But Not Sufficient For Brand Building
  • Brand Building Strategy Must Dictate Social Strategy
  • Three Ways Social Advances Your Brand Building Efforts

  • Brand Marketers Will Adapt To The New Social Reality
  • Supplemental Material
  • Related Research Documents