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For Infrastructure & Operations Professionals

How To Budget For Employee-Facing Technology For 2020

Align Technology Purchases To Business Imperatives For EX Success

June 10, 2019

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Why Read This Report

Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce transformation encompasses more than just technology investments; I&O leaders need to prioritize and budget for changes in staffing, performance metrics, and IT project delivery to support their efforts. This report illuminates the top business priorities associated with workforce technology and identifies key business partners to help I&O leaders drive employee technology innovation and successful employee experience (EX).

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Table of Contents

  • Take A Business-Focused View Of Workforce Technology Priorities
  • Recommendations

  • Ensure That Technology Purchasing Is A Shared Responsibility
  • Supplemental Material
  • Related Research Documents

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