Best Practice Report

How To Budget For Employee-Facing Technology For 2020

Align Technology Purchases To Business Imperatives For EX Success

June 10th, 2019
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
J. P. Gownder , David Brodeur-Johnson , Renee Taylor-Huot , Christopher Voce , Diane Lynch

Summary

Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce transformation encompasses more than just technology investments; I&O leaders need to prioritize and budget for changes in staffing, performance metrics, and IT project delivery to support their efforts. This report illuminates the top business priorities associated with workforce technology and identifies key business partners to help I&O leaders drive employee technology innovation and successful employee experience (EX).

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