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For Customer Experience Professionals

How To Spur Collaboration Across Your Customer Experience Ecosystem

April 11, 2016

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Why Read This Report

Customer experience (CX) ecosystems thrive on information-fueled collaborations. But the volume of data and the number of people involved in these interactions create barriers to effective collaboration. This report discusses how CX professionals can shape collaboration technology strategies that will remove these barriers, helping create better customer experiences.

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Table of Contents

  • CX Ecosystems Require — But Often Hinder — Effective Collaboration
  • CX Pros: Use Collaboration Technology To Help Workers Grow
  • Recommendations

  • Answer Four Questions To Align The CX Ecosystem On Collaboration
  • Supplemental Material
  • Related Research Documents

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