Trends Report

How To Succeed With Smart Process Apps For Cases

How To Choose And Build The Business Case For The Right Smart Process Application For Your Case Challenges

August 27th, 2014
Andrew Bartels, null
Andrew Bartels
Clay Richardson, null
Clay Richardson
With contributors:
Alex Cullen , Nancy Wang

Summary

Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented processes that Forrester includes in the business technology agenda or in the operational processes supported by information technology. In this report, we help CIOs determine what kinds of business problems case-focused smart process apps can address, when to look for commercial apps or build custom apps, and how to build the business case for these apps.

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