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For CIOs

How To Succeed With Smart Process Apps For Cases

How To Choose And Build The Business Case For The Right Smart Process Application For Your Case Challenges

August 27, 2014


Why Read This Report

Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented processes that Forrester includes in the business technology agenda or in the operational processes supported by information technology. In this report, we help CIOs determine what kinds of business problems case-focused smart process apps can address, when to look for commercial apps or build custom apps, and how to build the business case for these apps.

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Table of Contents

  • When To Use Smart Process Apps For Case-Based Activities
  • Should You Build Or Buy A Smart Process App For Cases?
  • Building The Business Case For Case-Focused Smart Process Apps

  • Work With The Business To Find The Right Case-Based Smart Process App
  • Supplemental Material
  • Related Research Documents

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