Done well, organizational change management (OCM) is the unsung hero of successful business transformations. Done poorly, it's the silent killer of projects that fail. Unfortunately, although CIOs must transform their organizations to become more customer-obsessed, few understand OCM best practices — and even fewer apply recent advances in behavioral psychology that describe how people and organizations change. This report explains the OCM challenges you'll face and presents best practices to overcome them and help your transformation succeed.