Report

How AI Will Transform Customer Service

The Present And Future Of Artificial Intelligence In Contact Centers
June 16th, 2017
With Contributors:
and Chad Rafferty

Summary

Artificial intelligence (AI) helps customer service agents complete repetitive, predictable tasks — or takes them over. Instead of replacing agents, AI will enhance their skills and allow them to move beyond routine tasks, like collecting and reporting in

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.