Report

How Companies Improved Their CX Index Scores, 2016

March 14th, 2017
With Contributors:
Scott Ross
and Laura Glazer

Summary

Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in Forrester's Customer Experience Index (CX Index™) from 2015 to 2016. We interviewed five of the most improved companies to ask the

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