Windows 7 has been a corporate PC staple — but at nearly 10 years old, it’s at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have already begun or completed transitions to Windows 10, many haven’t. A changing business and technology landscape introduces new challenges and opportunities as teams set their strategies. This report identifies five key trends that must be part of every I&O leader’s strategy for 2020 and beyond.