Report

How To Build Your Voice-Of-The-Customer (VoC) Program

February 18th, 2021
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

Voice-of-the-customer (VoC) programs require structure and follow-through to be effective at driving customer experience (CX) improvements. CX pros need to know how good their programs are, how they compare with others, and how to build them over time. Th

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