How US Banking Customers Use Different Channels, 2016

Americans Remain Surprisingly Attached To Bank Branches
May 13th, 2016
Benjamin Ensor
Mike Chirokas
and Peggy Dostie


Digital banking use is growing rapidly, as US banking customers embrace mobile and tablet banking while continuing to use online banking. But the use of traditional channels like branches and ATMs has barely changed, with frequency of use remaining steady

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