Humanize Feedback And Data To Drive Stakeholder Engagement And Action

December 3rd, 2019
With Contributors:
Ben Salamin
and Shayna Neuburg


In this report, you will learn how collecting customer feedback in the form of speech, images, and video supplements CX metrics and helps make the data real by adding valuable context that taps into customer emotion.

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.