Chart Your Course Report

Humanize Your Conversational Bot

Use Bot Personality And Engage Better To Connect With Humans

October 19th, 2017
With contributors:
Ashutosh Sharma , David Truog , Andrew Hogan , Jennifer Wise , Kelly Price , Arnav Gupta , Bill Nagel

Summary

While conversational bots are multiplying and organizations of all sizes are jumping on the chatbot bandwagon, tech-obsessed firms are missing a key piece of the puzzle. The success of conversation — and, by extension, conversational bots — depends on its ability to engage humans. This report describes how customer experience (CX) pros can humanize their bots and ensure that they connect better with the humans who use them.

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