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For CIO Professionals

IT Leadership Maturity Checkup

IT's Operations Are More Mature Than Stakeholder Relationships, Strategy Links

February 22, 2007

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Why Read This Report

Forrester has taken its IT leadership maturity model and tested it against the experience of 84 senior IT executives. This checkup looks at three sets of IT practices: linking technology to business strategy, running IT operations as a business, and relating IT with its business stakeholders. We found that IT gets the operations side of things pretty well, but challenges exist for linking with business strategy and relating to the business. And IT is still weak in terms of metrics for representing its business impact.

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Table of Contents

  • IT Leaders Assess Themselves On Their IT Spend And Practice Maturity
  • IT Excels At Operations — But Not At Relationship Management
  • RECOMMENDATIONS

  • CIOs Should Adopt IT Maturity Assessment As A Strategic Tool
  • WHAT IT MEANS

  • Gaps Are As Meaningful As Progress Toward Mature Operations
  • Related Research Documents

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