Advanced Search

Save Or Share This Report

For Enterprise Architecture Professionals

Identify How BPM Can Improve Your Organization

January 6, 2011

Primary author headshot


  • By Derek Miers
  • with Connie Moore,
  • David D'Silva

Why Read This Report

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those are important challenges to address, BPM also improves organizations at a more fundamental level by changing their core business operating models. Organizations that successfully use "processes to manage" focus on two things: First, they identify the right offerings that provide value to their customers; second, they ensure that their operational processes work effectively to maximize the value delivered. This approach might take a number of forms including better handling of exceptions, effective integration of documents, channel integration, and an overall focus on enhanced customer service.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • BPM Addresses Problems By Changing The Way You Tackle Them
  • Different Organizations Have Different Starting Points, Goals, And Objectives
  • Identify Problem Spots — They May Become Breakthrough Opportunities

  • Do The Right Things, Then Do Things Right
  • Related Research Documents

Recommended Research