Best Practice Report

Improve Open Banking Customer Authentication Experiences With Biometrics

Improving Payment Security Must Not Sacrifice Customer Experience

May 10th, 2019
Paul McKay, VP, Research Director
Paul McKay VP, Research Director
With contributors:
Laura Koetzle , Andras Cser , Jacob Morgan , Sneha Dawda , Kate Pesa , Peggy Dostie

Summary

The introduction of the second Payment Services Directive (PSD2) on January 13, 2018, revolutionized the European financial services industry. In 2019, financial services professionals will focus on implementing API access to let third-party providers obtain information or initiate payments securely in line with regulatory requirements. Security and risk (S&R) leaders at firms subject to PSD2 can use this report to add to their arsenal of tools for meeting their obligations without harming customer experience (CX).

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.