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For Security & Risk Professionals

Improve Open Banking Customer Authentication Experiences With Biometrics

Improving Payment Security Must Not Sacrifice Customer Experience

May 10, 2019

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Why Read This Report

The introduction of the second Payment Services Directive (PSD2) on January 13, 2018 revolutionized the European financial services industry. In 2019, financial services professionals will focus on implementing API access to let third-party providers obtain information or initiate payments securely in line with regulatory requirements. Security and risk (S&R) leaders at firms subject to PSD2 can use this report to add to their arsenal of tools for meeting their obligations without harming customer experience (CX).

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Table of Contents

  • PSD2 Security Rules Put Pressure On The Payments Ecosystem
  • Poorly Deployed Security Controls Will Harm Customer Experience
  • Biometrics Meets Security Needs And Improves CX
  • Recommendations

  • Collaborate With Customer Experience Pros To Minimize SCA's Impact
  • Supplemental Material
  • Related Research Documents

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