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For CIOs

Improve The Human Condition To Drive Your Healthcare Innovation

Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

June 10, 2019

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Why Read This Report

All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday lives regardless whether you are a B2B or B2C company. Healthcare models this concept because the lives and well-being of its customers are the source of future value. CIOs should read this report to understand how healthcare companies and new players are innovating to improve the human condition while positioning their firms for future market leadership.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • Driving Customer Health Will Fuel Customer Loyalty To You
  • Tech-Driven Innovations Are Accelerating Healthcare Results
  • Recommendations

  • All Companies Have Healthcare Opportunities
  • Supplemental Material
  • Related Research Documents

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