Best Practice Report

Improve Open Banking Customer Authentication Experiences With Biometrics

Improving Payment Security Must Not Sacrifice Customer Experience

May 10th, 2019
With contributors:
Laura Koetzle , Andras Cser , Jacob Morgan , Sneha Dawda , Kate Pesa , Peggy Dostie


The introduction of the second Payment Services Directive (PSD2) on January 13, 2018, revolutionized the European financial services industry. In 2019, financial services professionals will focus on implementing API access to let third-party providers obtain information or initiate payments securely in line with regulatory requirements. Security and risk (S&R) leaders at firms subject to PSD2 can use this report to add to their arsenal of tools for meeting their obligations without harming customer experience (CX).

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