How To Report

Improve The Human Condition To Drive Your Healthcare Innovation

Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

June 10th, 2019
James Staten, null
James Staten
With contributors:
Matthew Guarini , Arielle Trzcinski , Jeff Becker , Audrey Hecht , Ian McPherson


All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday lives regardless of whether you are a B2B or B2C company. Healthcare models this concept because the lives and well-being of its customers are the source of future value. CIOs should read this report to understand how healthcare companies and new players are innovating to improve the human condition while positioning their firms for future market leadership.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.