Mobile is changing the way enterprises create software, but the same cannot be said for mobile testing — the variety of devices, operating systems, and front-end development technologies creates confusion, and delivery to the market suffers. Fortunately for AD&D pros, as this updated report will detail, the definition of mobile quality assurance (QA) success is changing, driving improvement in testing tools and processes as well as organizational and cultural changes that are co-requisites to improving mobile app quality. This report was originally published in February 2014; Forrester reviews and updates it periodically for continued relevance and accuracy.