Trends Report

Improving Security With Your Indian Software Service Provider

You Can't Outsource Accountability

December 2nd, 2013
With contributors:
Christopher McClean , Andrew Rose , Rupika Malhotra


Outsourcing IT functions has many benefits, but when there are gaps in security and something goes wrong, it can have a serious impact on business. For example, in early 2013, authorities discovered a $45 million case of ATM fraud in which hackers breached the computer systems of two payment processing companies in India and compromised the account details of prepaid card account customers of two banks, one in the UAE and the other in Oman. This brazen attack has reopened questions about the risk of outsourcing critical services to India. CISOs need to re-engineer their organization's current outsourcing process to better ensure the security of data with service providers. This report will help security and risk professionals understand and address the flaws in current outsourcing models in order to more effectively manage Indian IT software service providers and improve security practices.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

Christopher McClean
Andrew Rose
and Rupika Malhotra