Trends Report

Inhibitors To Achieving Consumer Digital Experience Goals In The Next Two Years

A Series Of Executive Conversations On Digital Experiences

April 1st, 2021
With contributors:
Fiona Swerdlow , Alessia Stewart

Summary

"When you look forward two years and think about your aspirations for your consumer digital experiences, what will inhibit you from reaching those goals?" This report shares these perspectives from our "Digital Experience Executive Conversations" series, in which Forrester conducted interviews with seasoned digital business and experience executives across industries and geographies. These conversations focused on assessing their company's readiness to anticipate the needs of their customers and serve them proactively. As part of that study, we asked them some baseline questions about the state of their current and planned digital experiences.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.