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Inquiry Insights: Unified Communications, Q4 2007

January 15, 2008

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One of the many services that Forrester offers to clients is analyst inquiry — clients can ask the analyst of their choice any question they want. In aggregate, these one-on-one interactions create a map of topical hot spots from Forrester's client base, holding important insights for technology marketers on key trends and the minds of buyers. In 2007, Forrester analysts fielded 185 inquiries on unified communications (UC) and related topics such as voice over IP (VoIP) and unified messaging. Inquiries on the subject of UC alone increased greatly from January to November 2007 relative to all of 2006. While this surge in interest is good news for UC providers, the types of queries received point to some bumps in the road for both vendors and buyers.

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