Trends Report

Inquiry Spotlight: SaaS, H1 2010

Clients Are Asking More Sophisticated Questions On SaaS

October 8th, 2010
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christine Ferrusi Ross , Mark Grannan

Summary

Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are now asking more sophisticated questions about how to incorporate SaaS into their overall application footprint, best practices for implementing SaaS, how to build governance and due diligence around SaaS purchases, and where to invest in organizational skill sets as their firms make greater use of SaaS.

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