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For Security & Risk Professionals

Instill A Security Culture By Elevating Communication

Continuous Improvement: The S&R Practice Playbook

October 19, 2018


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This is the Continuous Improvement report in The S&R Practice Playbook For 2019.

Why Read This Report

Traditional approaches to security communication are limited to perfunctory one-off training sessions that fail to take customers, regulators, and other external stakeholders into account and typically result in little long-term behavioral change. This report lays out a four-step plan that CISOs should follow to capture the hearts and minds of all of their constituents. It provides best practices for creating a culture where senior executives, users, the technology organization, and customers understand security and see it as an intrinsic part of their daily responsibilities. This is an update to a previously published report; Forrester has reviewed and updated it to ensure relevance and accuracy.

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Table of Contents

  • Security Awareness Stopgaps Are Plugging The Wrong Holes
  • Real Culture Change Requires Four Distinct Steps
  • Follow Best Practices To Make Your Change Efforts Shine
  • Recommendations

  • Creating A Security Culture Is A Journey, Not A Miracle
  • Supplemental Material
  • Related Research Documents

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