Trends Report

Instill A Systems Engineering Culture Across Dev And Ops

A Deep Dive Into Highly Effective DevOps Habit No. 5

November 4th, 2013
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
Kurt Bittner, null
Kurt Bittner
With contributors:
Laura Koetzle , Eveline Oehrlich , Michelle Mai

Summary

IT applications have a high tendency to become entropic — they easily become unreliable, inflexible, and cost far too much to maintain. Thus, infrastructure and operations (i.e., Ops) professionals and application development and delivery (i.e., Dev) professionals collectively need to rethink how we build technology services. Poor engineering at the business service level leads to services that are fragile and expensive. The solution is to abandon the ad hoc development methods of the past and embrace genuine systems engineering. We use systems engineering to guarantee the quality of trustworthy manmade systems like bridges and aircraft; Dev and Ops must do the same for IT services. This report expands on the fifth habit of the seven habits of highly effective DevOps: instilling a systems engineering culture across both Dev and Ops. Getting your organization to follow these principles will enable you to deliver better, more reliable services to your organization's customers.

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