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For Customer Experience Professionals

Interactive Design Agency Overview, 2014

May 15, 2014

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Why Read This Report

To help clients find the right agency to assist them with interactive design projects, Forrester conducted a survey of interactive design agencies that asked about their skills, industry experience, and geographical footprint. This report, a summary of our findings, helps customer experience (CX) professionals develop a shortlist of relevant vendors and then select the right agency to support their digital customer experience improvement initiatives.

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Table of Contents

  • Agency Focus Varies Significantly
  • Decoding The Agency Landscape
  • recommendations

  • Take A Systematic Approach To Agency Selection
  • Supplemental Material