Introducing Forrester's BPM Maturity Assessment Framework

March 2nd, 2016

Clay Richardson

With contributors:

Alex Cullen , Shaun McGovern , Kara Hartig

Summary

The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend business technology skills, methods, and tools. However, few business process leaders take the time to truly assess the state of their capabilities, resulting in missed opportunities and, ultimately, low business impact. This report explains how to use Forrester's BPM Maturity Assessment Framework to build and maintain a high-impact BPM program.This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.