Skip to main content

Save or Share this Report

For CIOs

Introducing Forrester's Employee Experience Index

The EX Elements That Matter Most

February 14, 2019


Why Read This Report

The debate about the importance of employee experience (EX) is moving into a new phase. It's no longer a question of whether EX is important. Now the debate is about which EX elements matter most. To answer that question, Forrester deployed a new survey to 13,800 global workforce employees in seven countries over two years, across several industries, including the public sector. We incorporated the latest insights from psychological and organizational behavior research into the survey. The findings, summarized in this report, will change the way CIOs, CMOs, and their organizations think about EX.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Assessing EX Needs A New Approach
  • Forrester's EX Index: A Blueprint For Engaged Employees
  • Three Factors Lead To Engaged, Resourceful Employees
  • Use The EX Index Factors To Identify EX Opportunities
  • Recommendations

  • Kickstart Your EX Transformation
  • Related Research Documents

Recommended Research