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For CIOs

Introducing Forrester's Employee Experience Index

Landscape: The Employee Experience Playbook

February 14, 2019

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This is the Landscape report in The Employee Experience Playbook For 2019.

Why Read This Report

The debate about the importance of employee experience (EX) is moving into a new phase. It's no longer a question of whether EX is important. Now the debate is about which EX elements matter most. To answer that question, Forrester deployed a new survey to 13,800 global workforce employees in seven countries over two years, across several industries, including the public sector. We incorporated the latest insights from psychological and organizational behavior research into the survey. The findings, summarized in this report, will change the way CIOs, CMOs, and their organizations think about EX.

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Table of Contents

  • Assessing EX Needs A New Approach
  • Forrester's EX Index: A Blueprint For Engaged Employees
  • Three Factors Lead To Engaged, Resourceful Employees
  • Use The EX Index Factors To Identify EX Opportunities
  • Recommendations

  • Kickstart Your EX Transformation
  • Related Research Documents

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