SAP has a massive global presence, touching a substantial portion of transactions in some way. Despite what you might think, it's not the same software corporation that it was even 10 years ago. SAP's portfolio is broad and can be both daunting and confusing. The type of SAP customer you are — whether you see them as strategic, necessary, or ancillary — will dictate how to use SAP most effectively in achieving your business goals. This report helps CIOs to better evaluate their enterprise's current relationship with SAP and better gauge what the next steps should be.