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For Infrastructure & Operations Professionals

Justifying The Business Case For Business Technology Resiliency

June 11, 2012


Why Read This Report

This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund investments in BTR — including backup, high availability, and disaster recovery — because they represent cost avoidance, rather than a return on investment. But in today's age of 24x7x365 global operations and unrelenting customer demand, downtime can threaten your competitive advantage and erode market share. To help infrastructure and operations (I&O) professionals overcome dangerous and outdated thinking, this report builds the business case for BTR and outlines seven steps that I&O professionals must take to successfully secure funding for BTR initiatives.

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Table of Contents

  • Management Always Tries To Shortchange BT Resiliency
  • Seven Key Steps To Building The Business Case For BT Resiliency Spend
  • Step No. 1: Implement A BT Resiliency Management Process
  • Step No. 2: Conduct A Business Impact Analysis And Risk Assessment
  • Step No. 3: Calculate The Cost And Impact Of Downtime
  • Step No. 4: Develop Threat Scenarios That Address All Risks
  • Step No. 5: Position BT Resiliency As A Competitive Necessity
  • Step No. 6: Develop A BT Resiliency Service Catalog
  • Step No. 7: Align BT Resiliency Investments With Strategic IT Initiatives
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