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For Infrastructure & Operations Professionals

Key I&O Technology Trends To Watch In 2014, Part 1

In The Age Of The Customer, Lean Technology Infrastructure Is A Must

April 29, 2014

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  • By Sudhanshu Bhandari
  • with Michael Barnes,
  • Jean-Pierre Garbani,
  • Abhinav Dhruwa

Why Read This Report

To accelerate business growth, infrastructure and operations (I&O) professionals in Asia Pacific (AP) must understand and ultimately master four key I&O-related trends: 1) Continually consolidate and optimize the technology infrastructure, 2) focus on business technology resiliency and availability, 3) integrate hybrid cloud into your existing portfolio, and 4) simplify and automate via a software-defined data center strategy. This report is the first in a four-part series outlining Forrester's recommendations for I&O professionals responsible for developing, implementing, and procuring the technology infrastructure to support the systems of engagement that companies need to win, serve, and retain increasingly empowered customers. To meet ever-rising customer expectations, organizations must ensure that their technology infrastructure is clearly aligned to their business strategy. This report highlights the need to adopt next-generation technology infrastructure to ensure a leaner, faster, more relevant, more reliable, and more efficient platform that will fuel business growth.

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Table of Contents

  • Transform Tech Infrastructure To Improve The Customer Experience

  • Optimize And Embrace Hybrid Cloud And Keep A Sharp Business Focus
  • Supplemental Material
  • Related Research Documents