Keys To Implementing A B2B Customer Experience Program

Lessons Learned From The B2B Track Session At CX NYC
July 24th, 2019
With Contributors:
Ben Salamin
and Shayna Neuburg


This report shares highlights from the speakers at the B2B CX track at Forrester’s 2019 CX NYC Forum, with a particular focus on how companies ensure that both they and their customers get value from B2B CX.

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