Best Practice Report

Use OKRs To Optimize Business Value Of Technology Investments

August 2nd, 2021
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst

Summary

Linking objectives and key results (OKRs) to both customer-facing and operational objectives gives transparency to an organization’s ability to build alignment around strategic plans and demonstrate the ability to deliver the business value of technology. Firms should use OKRs to support IT’s ability to identify investments that will deliver effective outcomes and deliver those outcomes more efficiently. This report shows tech execs how to start with a pilot program to provide a relevant objective, identify cross-functional key results, time-box the time periods to collaboratively measure OKRs, and use defined key results to focus work.

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