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For B2C Marketing Professionals

Make Privacy A Competitive Differentiator

Executive Overview: The Customer Trust And Privacy Playbook

November 13, 2020

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This is the Executive Overview in The Customer Trust And Privacy Playbook For 2021.

Why Read This Playbook

Consumers are increasingly aware of the value of their personal data. As a result, companies can no longer afford to dismiss customer concerns about the use of that data — failure to respect customers' data preferences will drive them to more customer-obsessed competitors. The customer trust and privacy playbook addresses the tools, technologies, responsibilities, and processes that B2C marketers need to build trusted relationships and ensure success in an era of consumer-managed data and increased scrutiny of privacy practices. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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