Business Case Report

Make The Case For Operational Transformation

Identify The Right Data And Right Storyline To Gain Sign-Off

June 10th, 2021
Rich Lane, null
Rich Lane
With contributors:
Stephanie Balaouras , Lauren Nelson , Chris Gardner , Charles Betz , Craig Le Clair , Andre Kindness , Tyler Brown , Diane Lynch

Summary

Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today’s IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor, and manage digital services to their customers. However, they’re stymied in their efforts to secure budget and executive commitment for radical change because of an inability to create a compelling business case with financial analysis and tell a story with data that appeals to technology executives’ analytical and emotional sides. This report provides I&O pros with key advice on how to convince their boss that the time for operational transformation is now.

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