Report

Making Proactive Chat Work

Maximizing Sales And Service Requires Ongoing Refinement
June 4th, 2010
With
Brendan McGowan
and Elizabeth Stark

Summary

Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web s

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