Managed Mobile Workplace Services In Europe
IT And Network Players Go Head To Head
January 28, 2014
Why Read This Report
Mobile workplace services will be a cornerstone for mobile productivity and employee satisfaction for years to come. European CIO organizations are aware of the need for a strategic approach to this rapidly evolving service field. The increasing challenge for them, however, is to pick the right mix of providers as telcos and IT service providers are raising their game in the bid to become your strategic partner. Both telcos and IT service providers present increasingly similar portfolios on secure device management, application management, and cloud-based service operations. Competition is on the increase as telcos invest in consulting and professional services and IT service providers invest in more transparency and standardization of modularized services. Yet there are still many differences in the provider landscape of this rapidly-changing marketplace. This report provides guidance on available options for selecting strategic providers to lead the planning, building, and running for mobile workplace services in Europe. Our findings are based on the Forrester Forrsights Telecom And Mobility Workforce Survey, Q2 2013, and research interviews on mobile workplace services conducted with IT providers, telecom service providers, and specialist software and service providers.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- Aptitude For Managed Mobile Workplace Services In Europe Is High
- IT Providers, Telcos, And Disruptors Are Fighting For Your Trust
- Look For A Broad Skill Set And Differentiating Features
- Supplemental Material
- Related Research Documents
Forrester's Fast-Forward CRM Capabilities Best Practices Self-Assessment
March 16, 2015 | Kate Leggett
Quick Take: Impressions From Mobile World Congress 2014
March 6, 2014 | Dan Bieler
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015
December 16, 2015 | Kate Leggett