Mapping The Employee Journey
July 27, 2016
Why Read This Report
Journey maps are a powerful tool for diagnosing and fixing interactions. They're valuable for understanding both customer and employee experiences, which is why customer experience (CX) pros along with their colleagues in human resources (HR) should use the discipline of journey mapping to look at critical journeys like hiring, onboarding, and evaluating performance.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Misconceptions About Employees Lead CX Initiatives Astray
- Healthy Employee Journeys: The Start Of A Virtuous Cycle
- Don't Assume That You Know Your Employees
- Supplemental Material
- Related Research Documents
Journey Mapping Must Keep Up With Customer Expectations In A Rising Economy
January 19, 2017 | Amit Bhatia
Banks: You're Building Too Many Apps
September 29, 2016 | Zhi Ying Ng
Head Off The Coming Retention Crisis In Your Customer-Facing Information Workforce
June 22, 2015 | TJ Keitt