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For Customer Experience Professionals

Mapping The Employee Journey

July 27, 2016

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Why Read This Report

Journey maps are a powerful tool for diagnosing and fixing interactions. They're valuable for understanding both customer and employee experiences, which is why customer experience (CX) pros along with their colleagues in human resources (HR) should use the discipline of journey mapping to look at critical journeys like hiring, onboarding, and evaluating performance.

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Table of Contents

  • Misconceptions About Employees Lead CX Initiatives Astray
  • Healthy Employee Journeys: The Start Of A Virtuous Cycle
  • Recommendations

  • Don't Assume That You Know Your Employees
  • Supplemental Material
  • Related Research Documents

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