Save or Share this Report

For Customer Experience Professionals

Mapping The Employee Journey

July 27, 2016


Why Read This Report

Journey maps are a powerful tool for diagnosing and fixing interactions. They're valuable for understanding both customer and employee experiences, which is why customer experience (CX) pros along with their colleagues in human resources (HR) should use the discipline of journey mapping to look at critical journeys like hiring, onboarding, and evaluating performance.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Misconceptions About Employees Lead CX Initiatives Astray
  • Healthy Employee Journeys: The Start Of A Virtuous Cycle
  • Recommendations

  • Don't Assume That You Know Your Employees
  • Supplemental Material
  • Related Research Documents

Recommended Research