Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

Market Overview: Cloud-Based Email Vendors

A Look At The Players And The Criteria You Should Use To Differentiate Them

March 22, 2011

Primary author headshot


  • By Christopher Voce
  • with Robert Whiteley III,
  • Ted Schadler,
  • Lindsey Kempton

Why Read This Report

Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can be more cost-effective, increase your flexibility, and help control the historical business and technical challenges of deploying these tools yourself. Forrester recently published a report covering four major cloud email platforms. But I&O professionals need to expand their scope to include third-party service providers. To do so, focus on three categories of criteria: the service catalog, operational details, and market characteristics. From there, I&O teams can determine the best technical and business fit from among the four groups of cloud-based email vendors.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Table of Contents

  • Interest In Cloud-Based Email Is Growing Rapidly
  • Three Categories Of Criteria Help Differentiate The Providers
  • Cloud-Based Email Vendors Fall Into Four Groups

  • Take These Steps To Build The Right Cloud Email Plan
  • Supplemental Material
  • Related Research Documents