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For Infrastructure & Operations Professionals

Market Overview: IT Service Management SaaS Tools Update, 2014

Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum

June 4, 2014

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Why Read This Report

IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services more efficiently and effectively. This updated market overview offers: 1) details on the ITSM SaaS market players; 2) guidance on both the key ITSM functional and SaaS-specific criteria; and 3) provides a detailed overview of 19 ITSM SaaS vendors and their ITSM SaaS tools.

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Table of Contents

  • Deploy ITSM Software-As-A-Service To Speed Up Deployment
  • Key Evaluation Criteria When Selecting An ITSM SaaS Solution
  • Segmenting The ITSM SaaS Tool Landscape
  • WHAT IT MEANS

  • Focus On Your Key Goal — Business And Service Enablement
  • Supplemental Material
  • Related Research Documents

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