In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly transform their infrastructure footprints and processes to satisfy the needs of the business. The pace of this change threatens the pace of conventional infrastructure refresh strategies both within and without the constraints of outsourcing transactions. While many enterprises remain confident of their ability to manage this transformation, the reality is that many will need external assistance. As the demand for infrastructure transformation services has grown, so has the market. Clients should gauge how fast they must meet these demands in choosing whether to pursue outsourcing transactions or take a project-based approach, which offers more immediate results.