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For Infrastructure & Operations Professionals

Master Automation And Software To Transform Your Infrastructure

Executive Overview: The Infrastructure Transformation Playbook

January 28, 2019

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This is the Executive Overview in The Infrastructure Transformation Playbook For 2020.

Why Read This Playbook

Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, act, and optimize phases, provides the blueprint that I&O leaders and their teams need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We've updated this edition to factor in new ideas, examples, and data.

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