Trends Report

Master Multimodel Services Sourcing For Improved Business Outcomes

July 21st, 2014
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and management of services partners. Technology managers have become highly adept at identifying "strategic" services partners while consolidating the overall number of services partners they work with. In doing so, they optimize for lengthy relationships for the sake of protracted rate protection. However, services partner requirements in the age of the customer are expanding, with new requirements for digital and mobile services that are needed in a shortened time frame and with much greater business alignment. Sourcing leaders must adapt to this new reality with more flexible services engagement dynamics that emphasize different strategies for systems of engagement and systems of record.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.