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For CIOs

Measure The Effectiveness Of The Strategic Planning Process

June 29, 2012

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  • By Chip Gliedman
  • with Nigel Fenwick,
  • Khalid Kark,
  • Kelsey Murphy

Why Read This Report

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are therefore key inputs to the strategic plan, and improvement in their satisfaction with the tools provided is the ultimate measure of the effectiveness of the resulting plans and road maps. This report reviews methods to capture feedback, the benefits and issues with each qualitative medium, and how to use surveys to produce quantitative results that inform both the strategic plan and the strategic planning process.

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Table of Contents

  • Measuring Process And Outcomes Is Crucial But Often Overlooked
  • Effective Planning Requires Comprehensive Data Collection
  • Surveys Provide The Best Information With The Least Bias
  • Use Measurement To Improve Your Strategic Planning Over Time
  • Supplemental Material
  • Related Research Documents