Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

"Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools they need to do their jobs, keeping the good ones happy, and keeping them around is the job of the whole organization — even the CIO. Yet employees report significant dissatisfaction with the technology provided to them at work: the technology expectations gap. And that gap is more pronounced in Europe than elsewhere. With technology tools front and center in the minds of many employees, the CIO can play a critical role in steering the right course to attract and retain the company's key assets — the workforce. That role requires close collaboration with HR to embed technology into the corporate culture, to enable and promote the use of technology across the organization, and to constantly evaluate the attitudes of the workforce in order to accommodate an ever-changing workforce.