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For Application Development & Delivery Professionals

Mobile Applications Will Empower Enterprise Business Processes

An Empowered Report: Harnessing Mobile Technology For Process Acceleration

September 30, 2010

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Why Read This Report

Mobile applications for business use are receiving a great deal of attention from package application software vendors and considerable interest from business process professionals. But other than email and customer-facing mobile solutions, business use remains low — use cases are limited primarily to field-based sales and service processes, and the applications are often custom-built to a single device platform. The opportunity to deploy mobile applications for enterprise business processes will change dramatically within the next two to three years. Rapidly evolving mobile technology, creating a frenzy of consumer adoption, will migrate to business use quickly, but challenges remain for buyers. As vendors ramp up the supply of commercial-grade mobile application packages to extend business processes and integrate with corporate ERP and CRM solutions, customers will not automatically get onboard. Value scenarios, pricing, distribution, and technology stability must settle before large-scale adoption occurs. Business process professionals and their IT colleagues need to consider what types of mobile apps can deliver business value to their organizations and what is necessary to make the technology work effectively.

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  • Business Process Mobile App Adoption Lags Way Behind Email And Calendaring
  • Mobile Apps Solutions Show A Mix Of Build And Buy

Table of Contents

  • Mobile Business Apps Have An Intriguing Upside, But Limited Adoption
  • Mobile Business Apps Can Enrich Business Processes
  • Packaged Application Vendors Jump On The Mobile Bandwagon
  • Mobile Applications Process Empowerment Requires A Contemporary Approach

  • Achieve Success In Mobile Apps By Anticipating Change And Challenges

  • Business Process Pros Take Note: The Future Is At (In The) Hand
  • Supplemental Material
  • Related Research Documents

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