Trends Report

Mobile Banking Will Displace Online Banking For Routine Interactions

December 23rd, 2010
AH
Alexander Hesse
With contributors:
Benjamin Ensor , Emmett Higdon , Beth Hoffman

Summary

Mobile banking's time has finally come. Thanks to growing smartphone adoption, fast all-you-can-eat data plans, and more compelling mobile content, we expect more people to start using mobile banking in the coming years. Although it will take at least five years, the unique benefits of mobile banking, like simplicity, immediacy, and context, mean that it will eventually displace online banking for frequently used day-to-day banking tasks like checking account balances, viewing transaction histories, making transfers, and paying bills.

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