Trends Report

Mobile Maturity Equates To Mobile Competency

July 12th, 2013
Julie Ask, null
Julie Ask
With contributors:
Thomas Husson , Kelland Willis , Douglas Roberge , Rebecca Katz

Summary

eBusiness professionals began to develop mobile services in earnest with the launch of the Apple App Store in 2008. They now have five-plus years of experience under their belts. Initially, they focused on learning, gathering experience, and enhancing their brands through mobile launches. Today, they are sophisticated mobile experts who are quickly advancing their mobile services while at the same time staffing, funding, and organizing to continually roll out excellent services for both phones and tablets. But too many eBusiness professionals are still building apps for the mobile phone and tablet that simply mimic the functionality of the website — a short-sighted, though pragmatic, approach. This report, an update to the report of the same name published on November 2, 2012, will help eBusiness professionals benchmark the maturity or readiness of their organization to design, develop, and deploy mobile services and understand how the landscape has changed in the past year.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.