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For Application Development & Delivery Professionals

Navigate The Turbulent Waters Of Enterprise Collaboration

Vision: The Enterprise Collaboration Playbook

March 4, 2016

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This is the Vision report in The Enterprise Collaboration Playbook For 2018.

Why Read This Report

Enterprise collaboration is a long-established category of technologies (e.g., email, unified communications, and social networking) that continues to evolve. Properly deployed and adopted, it can provide the connective tissue of the customer experience (CX) ecosystem. This report details how application development and delivery (AD&D) professionals supporting collaboration initiatives should work with other stakeholders to establish a vision and strategy.

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Table of Contents

  • Your Collaboration Tech Strategy Must Support Customer Obsession
  • Collaboration Technologies Include Several Innovative Features
  • Collaboration Requires An Open Culture To Drive Adoption
  • What It Means

  • Find Your Enterprise Collaboration North Star
  • Supplemental Material

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