Continued pandemic conditions mean that companies must look for solutions that support a work-anywhere environment. Enterprise collaboration (EC) tools address only some of what employees need to maintain productivity — collaborative work management (CWM) tools bring additional needed organizational capabilities into the mix. A recent spate of acquisitions demonstrates that EC vendors want to leverage CWM’s highly usable features. This report helps business and development leaders expand their EC or CWM investments by considering the four phases of change management that accompany implementation.